Privacy Policy

Effective Date: August 1, 2025
Last Updated: August 1, 2025

Cincy Scrubs (“we,” “us,” “our”) operates the website https://cincyscrubs.com and the retail store located at 4934 Provident Drive, West Chester Township, OH 45246. You can reach us at (513) 939‑6007 or info@cincyscrubs.com.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, or store.

1. Information We Collect

a. Information You Provide

  • Account registration details (name, email, address, phone).
  • Order details (items purchased, shipping, billing).
  • Payment information (processed securely via trusted third‑party providers).
  • Customer support inquiries and communications.

b. Information We Automatically Collect

  • IP address, browser type, device info, and usage patterns.
  • Cookies and similar technologies for analytics and personalization.

c. Anonymous Identifiers

  • Non‑identifiable data (such as click patterns or unique session IDs) used to improve services and generate leads while keeping your identity private.

2. How We Use Your Information

We collect and process data for:

  1. Order fulfillment – processing payments, shipping products, and handling returns.
  2. Customer service – responding to inquiries, requests, or complaints.
  3. Marketing communications – sending promotions, offers, and updates when permitted.
  4. Lead generation & AI support – using anonymous identifiers and AI tools to suggest products or services and improve our offerings.
  5. Fraud prevention & security – protecting accounts, preventing misuse, and keeping transactions safe.

3. Sharing Your Information

We do not sell your personal data. We may share information only in these cases:

  • Service providers & partners helping with payment processing, shipping, AI-powered communication, email marketing, analytics, and customer support.
  • Business operations with trusted marketing partners assisting our growth.
  • Legal obligations when required by law, regulation, or government request.
  • Protection of rights & safety in cases of suspected fraud or misuse.

4. AI Communication & Automated Services

We use AI-powered tools to:

  • Provide live chat assistance and product recommendations.
  • Personalize your shopping experience using anonymous identifiers.
  • Automate lead generation for special offers and store updates.

You may opt out of AI communications anytime by contacting us.
By visiting or logging into our website, cookies and related technologies may be employed by our data partners or vendors to connect your actions with personal information they or others may possess, including your email address. This information may be used by us or our service providers to deliver marketing messages or other communications to your email. If you prefer not to receive these advertisements, you can opt out by visiting our AI brand partner opt-out URL.

5. Cookies & Tracking

We use cookies and tracking tools to:

  • Save preferences and improve site navigation.
  • Analyze traffic and measure marketing effectiveness.
  • Track conversions anonymously without revealing your identity.

You can adjust cookie preferences through your browser settings or our cookie consent banner.

6. Data Retention

  • Personal data: kept as long as your account is active or as needed for legal/business purposes.
  • Anonymous identifiers: may be retained for analytics and service improvements.

7. Your Rights

You may:

  • Access or correct your personal data.
  • Request deletion of your account and information (with exceptions for legal obligations).
  • Withdraw consent to marketing communications.
  • Limit processing of certain data, including AI-driven communications.

To exercise rights, email info@cincyscrubs.com or call (513) 939‑6007.

8. Security

We use encryption, firewalls, and strict access controls to protect your information. While we work hard to safeguard your data, no online service can be guaranteed 100% secure.

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect their information. If we learn we have, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on https://cincyscrubs.com with the new effective date.

11. Contact Us

Cincy Scrubs
4934 Provident Drive
West Chester Township, OH 45246, USA
Phone: (513) 939‑6007
Email: info@cincyscrubs.com
Website: https://cincyscrubs.com

✅ Key Promise: We never sell your personal information. Your data is used only for fulfilling your orders, improving your experience, and working with trusted partners who help us serve you better.