Terms & Conditions

Effective Date: August 1, 2025
Last Updated: August 1, 2025

Welcome to Cincy Scrubs! These Terms & Conditions (“Terms”) govern your use of our website, products, and services provided through https://cincyscrubs.com (the “Site”) and our store located at 4934 Provident Drive, West Chester Township, OH 45246.

By accessing or using our Site, you agree to these Terms. If you do not agree, please discontinue use of our Site.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make purchases on our Site. If you are under 18, you may only use our services with involvement of a parent or guardian.

2. Purchases & Payment

  • All orders placed on https://cincyscrubs.com are subject to product availability and confirmation of payment.

  • We accept major credit cards and other forms of payment as displayed at checkout.

  • Payments are processed securely through trusted third-party payment processors.

  • By submitting an order, you authorize us to charge the payment method provided for the total amount of your purchase, including applicable taxes and shipping fees.

3. Shipping & Delivery

  • We ship orders within the U.S. (unless otherwise specified).

  • Delivery times vary depending on location and product availability.

  • We are not responsible for delays outside our control (such as carrier delays, natural disasters, or supply chain issues).

  • Please visit our Shipping Policy page for details.

4. Returns & Exchanges

  • Items may be returned or exchanged within 30 days of purchase, provided they are unworn, unwashed, and in original packaging.

  • Clearance or final sale items may not be eligible for return unless defective.

  • For details, please visit our Returns Policy page or contact info@cincyscrubs.com.

5. Use of AI Communications & Marketing

  • We may use AI-powered tools to provide customer support, recommend products, and personalize shopping experiences.

  • By using our Site, you agree to receive AI-driven communications (chat support, recommendations, or automated emails) unless you opt out.

  • We may use anonymous identifiers for lead generation, marketing analytics, and service improvements.

  • You may opt out of marketing communications at any time via unsubscribe links or by contacting us directly.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and safeguard your information.

7. Prohibited Uses

You agree not to:

  • Use the Site for unlawful or fraudulent purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the security, operation, or integrity of our Site.

  • Misuse our services, AI tools, or customer support channels.

8. Intellectual Property

  • All content on the Site, including text, graphics, logos, product descriptions, and images, is owned by or licensed to Cincy Scrubs.

  • You may not copy, distribute, or use our content for commercial purposes without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Cincy Scrubs is not liable for indirect, incidental, or consequential damages arising from your use of our Site or services.

  • Our liability for any claim related to your purchase will not exceed the total purchase price of the order in question.

10. Indemnification

You agree to indemnify and hold harmless Cincy Scrubs, its employees, and partners from any claims, losses, damages, or expenses resulting from your misuse of our Site or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Any disputes will be resolved exclusively in the state or federal courts located in Hamilton County, Ohio.

12. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with the new effective date. Continued use of our Site after updates constitutes acceptance.

13. Contact Us

Cincy Scrubs
4934 Provident Drive
West Chester Township, OH 45246, USA
Phone: (513) 939‑6007
Email: info@cincyscrubs.com
Website: https://cincyscrubs.com

✅ Key Promise: We strive to provide safe, reliable scrubs and medical apparel shopping experiences, with your privacy and trust at the center of our business.