Refund and Return Policy

At Cincy Scrubs, we are committed to providing transparent and reliable returns for our customers across the United States.

Your business is important to us, and we want you to be satisfied with your order. Our detailed return policy is listed below.

Please review your order upon receipt if you find a discrepancy, please notify us within 3 business days.

Contact us by email: info@cincyscrubs.com or by phone: (513) 939‑6007.

Business hours:

Mon-Thu: 9AM – 6PM

Fri: 9AM – 5PM

Sat: 10AM – 3PM

All items must be returned in their original condition including tags and packaging.

Garments that are customized including embroidery, emblems, or silk-screening are not returnable.

Garments that have been worn or washed, are not returnable, including shoes and hosiery.

All returns and exchanges must be made within 30 days of receipt.

Orders can be returned or exchanged in our retail locations or can be mailed back to us at the address below.

Upon receipt and following inspection of your items: For an exchange – Your new order will be entered and shipped to you.

Shipping charges apply.

For a return – A refund or store credit will be issued to you.

Returns/Exchanges made by Payroll Deduction or by Company Allowance will be for store credit only.

Shipping charges are not refundable.

Return Location

Please ship returns and exchanges to:

Cincy Scrubs – West Chester

Attention: Returns

4934 Provident Dr

West Chester, OH 45246

Cincy Scrubs – Dayton

Attention: Returns

435 Miamisburg Centerville Rd

Dayton, OH 45459

IMPORTANT NOTES

We reserve the right to update this Return policy at any time without prior notice.

You can also check our Shipping Policy, Privacy Policy & Terms & Conditions.

For additional questions regarding returns, please contact us via our Contact Page or email us at info@cincyscrubs.com or call us: (513) 939‑6007.